Payment for your order is processed when your order is dispatched. We will adjust for any missing or replacement items and you will only be charged for what we send to you. Any amount showing on your bank statement before dispatch is a pre-authorisation for the order amount being held by the bank.

You will receive an automated email when your order has been dispatched Notification.

Within 2-3 business days of placing your order, you will receive an e-mail from our courier partner, containing your package’s tracking information and expected delivery date. The delivery can take up to 7 working days.
To track your package, simply use the tracking number received by email provided on the courier company’s official website.

Although we’d love to be able to amend orders, due to the high volume of orders we are currently processing, it’s not possible to edit your order after it has been placed. This includes swapping or removing items or substituting items that we are not able to send.

We aim to ship out orders from our factory located in Coimbatore within 24 hours of receiving your order. After that, depending on your address, it will take between 7 to 10 business days to reach you. As soon as the order is shipped out from our factory, you will receive an email confirmation with the order tracking ID, which you can use to track your order until it reaches you. In case you do not receive your package on time, send us an email to orders@seedandsoil.in with your Order ID and we will look into this for you

We will accept cancellations within 1 hour of placing your order. Please email us at orders@seedandsoil.in with the subject line ‘CANCELLATION’ and remember to include your order number. We are not able to cancel your order any later than this.

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided.

You’ll receive an automated email when your refund has been processed and it should take between 5-7 working days to reach your account.